In my experience genuine complaints about online bingo providers are rare, so I hope that this article will just give you reassurance, and that you never need to follow the steps here!
If the problem is something to do with the graphics, or the game freezing, or error messages, then take a screen shot. Different systems have different ways of doing this, so it might be worth checking how to do a screen grab before you need to do it. There should be a game ID somewhere on the screen that can help you to give the company more indication of when the problem happened. Make a note of it, or at the very least the time of the game when the problem occurred. If it happens more than once, keep a diary of when and how it happened so you de6tacan provide maximum information to your Bingo provider. Also keep a note of all your transactions online, including when you paid any money, received winnings etc. Get bank statements to cross reference and dealings. The Bingo provider should be able to let you have a set of your transactions- ask them for this.
Speak to the chat room moderator if there’s not a dedicated help line or complaints/customer service contact. They should be able to help you get in contact with the right person. Make sure you make a detailed note of who you spoke to, what both of you said, and when the interaction took place. This may be necessary for reference later. Chat room conversations can usually be reproduced by the online provider, provided it is relatively recent.
This may be shutting the stable door after the horse has bolted, but read the terms and conditions thoroughly. In fact it is well worth comparing and contrasting online Bingo sites terms and conditions before you sign up. They are not all the same, and some may be more favourable than others.
If the problem can’t be sorted quickly online, then write to the online provider’s Company Headquarters; snail mail and e-mail, to make sure it gets through and they know you mean business! Set out what the problem is, how it arose, and most importantly, what you want them to do (compensation? Correct the problem? Alert other players to the issue? Put you back in a position you would have been in had the problem not occurred).
Every bingo site should be licensed and if all else fails you can elevate your complaint by writing or speaking to the licensing body. In the UK it may be worth contacting the UK Gambling Commission to see if they can help. They have a published complaints procedure which you can check online. Details on their complaints procedure here. The Gambling Commission deals primarily with the UK licensed operators, of which there aren’t that many in the bingo field. They will not be able to help you in the case of overseas operators.
Finally, keep going, unless you think you have achieved a reasonable resolution. I know from my time working for the Parliamentary and Health Service Ombudsman, that it’s tempting to give up along the way, or say that it’s not worth pursuing the complaint to a conclusion. If you think you have been wronged, and/or suffered any form of maladministration, you should persevere.
As I say, I hope that you will never need to follow the steps proposed here- I’ve been playing Bingo online for a number of years, with a number of providers and have never yet found the need to complain!