Here are some generic tips and wrinkles that may solve any technical problems you have. If these don't seem to work, or you don't want to try fixing anything yourself, then contact your service provider or you Bingo site (by telephone or through the admin or helpline contact mail).
It's always worth trying to run other programmes, or view other sites, to try to establish if the problem is exclusively between you and the bingo provider, or a more general problem affecting your computer. If it is the latter, then you'll probably need to address the wider problem, rather than focus on the Bingo provider.
If the game screen is larger than the size of your screen you could try pressing the F11 button on your keyboard. Depending on your browser this should maximise the window to use the full screen. Alternatively you could try changing your screen resolution. To change your screen resolution on a Windows PC try following the steps below
1. Go to the Start menu
2. Choose Control Panel
3. Double-click the Display icon
4. Click the settings tab
5. There is a section called Screen Resolution. Drag the slider to increase or decrease your screen resolution.
6. Click the apply button. Your screen resolution will change and you will be asked to confirm the change. If you do not wish to confirm the change the screen will revert back to the previous setting after a few seconds.
Most Bingo sites will test their software and internet access with a variety of browsers. However, in some situations I have heard that people have encountered problems when using the AOL browser. Make sure you are using the latest version of whichever browser you are using. Make sure you have the correctly installed the Shockwave plug-in specifically for your browser.
If you keep getting disconnected from your Bingo game, try turning off the sound inside the game (from the options menu). If you receive Network Congestion errors or you cannot connect at all, check to see if you are behind a firewall or personal firewall (Norton Personal Firewall, McAfee, ZoneAlarm etc.) or are connecting through a proxy server. If you're not able to connect at all, try connecting to anywhere else on the internet. If you can't then it's an internet connection problem, and nothing to do with the Bingo site. Check all your internet connections, both physical and software.
Sometimes your Firewall may be stopping connection. If your computer system connects to the Internet through a firewall or proxy server, certain TCP ports may need to be opened in the firewall or proxy server in order for you to connect. To open these ports, consult the help files for your firewall software or contact your network administrator or IT technician for assistance.
You may have connection problems if the required Internet browser settings (for ActiveX controls) have become disabled. On Windows PC's try resetting your computer system's Security Settings to the default system settings.
1. Go to Start > Control Panels > Internet Options
2. Click the Security tab.
3. Click the "Custom Level" button
4. In the Reset custom setting section, change the Reset to: option to Medium or Medium-low.
5. Press the Reset button
6. Close all windows and close your browser.
(You must restart your browser before the changes take effect).
Internet delay may increase the time a game takes to load, interrupt the loading process of a game, or cause you to lose its connection to your computer. This is called lag or latency. You should take steps to reduce internet connection delays as outlined below.
1. Restart your computer.
2. Close all unnecessary open programs.
3. Restart your Internet connection and keep your Web browser windows to a minimum
4. Check your internet connection settings. For dial-up users some ISPs supply you with more than one local dial-up telephone number. Try connecting using one of the other numbers.
5. Check your network settings.
If your network settings have changed on your system you may need to revert back to your default settings. Contact your ISP or network or IT administrator for assistance with setting your system back to its default network settings.
6. Update your ISP software.
If you use special program to connect to your ISP (such as AOL) check to see if your ISP has provided any updates.
7. Check for driver updates. Driver updates are often available for network hardware and modems to increase speed or to correct issues. Contact the manufacturer of your hardware to inquire about availability of updates. If no updates are available, you may want to upgrade your hardware.
8. Spyware and AntiVirus often slow down the PC. Scan your PC to check for Spyware. If you have more than one anti-virus or spyware programme installed and running, they are probably duplicating functions and you may need only one robust one to keep the wolves at bay!
I hope some of the above will help you!